Moss Yoga Support
Need help?
If you’re experiencing an issue with the Moss Yoga App, we’re here to help.
Common Topics
Booking a private session
To book a private session, open the app, browse or search for a teacher on the Explore tab, and tap “Request Session” on their profile. You’ll propose a time, and the teacher will confirm or suggest an alternative.Subscription questions
Manage your subscription from the app: go to Profile → Account Settings → Manage Subscription. This opens Apple’s subscription management page, where you can view your renewal date, change your plan, or cancel.Account access
If you’re having trouble signing in, use “Forgot Password” on the sign-in screen to reset your password via email. If you signed up with Sign in with Apple, make sure you’re using the same Apple ID you originally signed up with. Still stuck? Email us at info@mossyoga.app.Billing inquiries
All payments and subscriptions are processed through the App Store. For questions about a specific charge, refund requests, or your payment history, visit reportaproblem.apple.com or check Settings → [Your Name] → Subscriptions on your iPhone. For anything else, reach out to info@mossyoga.app.Technical issues
Running into a bug or crash? First, try force-quitting and reopening the app, or restarting your device. If the issue persists, email us at info@mossyoga.app with a description of what happened, your device model, and iOS version.Teacher applications
Interested in teaching on Moss Yoga? Apply here: moss-yoga.com/teacher-onboarding-form. We review applications on a rolling basis and will follow up by email once your submission has been reviewed.
Contact Us
info@mossyoga.app
We typically respond within 1–2 business days.