IT and Tech Support

Company overview

Moss Yoga App is a rapidly growing tech startup on a mission to revolutionize wellness through the fusion of technology and yoga. Our innovative platform connects users globally to personalized yoga experiences. As we continue to expand, we are seeking a skilled and experienced IT and Tech Support Manager to lead our technical support team and ensure the seamless operation of our technology infrastructure.

Job details

We are looking for a proactive and hands-on IT and Tech Support Manager to oversee our technical support operations. The ideal candidate will have a strong technical background, exceptional leadership skills, and a passion for delivering top-notch IT support to enable the success of Moss Yoga App.

Responsibilities:

• Team Leadership: Manage and lead the IT and Tech Support team, providing guidance, support, and mentorship.

• Technical Support: Oversee the resolution of technical issues, ensuring a high level of customer satisfaction and minimal downtime.

• Infrastructure Management: Manage and maintain the company's IT infrastructure, including servers, networks, and software applications.

• Help Desk Operations: Establish and optimize help desk procedures to efficiently address user inquiries and technical problems.

• Collaboration: Work closely with cross-functional teams to ensure seamless integration of technology solutions across the organization.

• Security: Implement and manage cybersecurity measures to safeguard company data and systems.

• Vendor Management: Collaborate with external vendors to ensure the timely resolution of technical issues and the optimal performance of IT systems.

• Training and Documentation: Develop training programs and documentation to enhance the technical skills of the team and end-users.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.

• Proven experience in IT management and technical support, preferably in a startup environment.

• Strong knowledge of IT infrastructure, networks, and cybersecurity best practices.

• Excellent leadership and team management skills.

• Effective problem-solving and communication skills.

• Familiarity with cloud services and experience with relevant software applications.

• IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

Schedule:

• M-F, 9-5 PM

Location: Remote 

Pay Range: $28 per hour

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